Privacy Policy

About this policy

This policy explains how Cenkos Logistics Limited ("Cenkos Logistics", "we", "us", "our") collects, uses and protects your personal information when you use our website and services. We are responsible for the personal data you provide through this site.

Information we collect

• Contact details: your name, email address, phone and WhatsApp number.
• Booking details: pickup and delivery addresses, service type, dates, and a description of the goods or passengers.
• Files you upload, for example documents attached to a booking.
• Account details, if you create an account, including your profile and login.
• Affiliate information: your referral activity and commissions, and, for verification before payout, a copy of a government-issued photo ID.
• Basic technical data needed to run the site, such as referral link clicks.

How we use your information

• To provide and manage your bookings, quotes and pickups.
• To contact you about your booking and send status updates.
• To respond to enquiries you send through the contact form.
• To run the affiliate programme, track referrals and calculate commission.
• To verify identity before releasing affiliate payouts.
• To keep the site secure and working properly.

Our legal basis

We process your data where it is necessary to provide the services you request, where we have a legitimate interest in running our business, where you have given consent, and where we need to meet a legal obligation.

Who we share it with

We do not sell your personal data. We share it only where needed to provide our services, for example with delivery partners and drivers to fulfil a booking, and with the service providers who host our website, database and email. These providers act on our instructions.

Identity documents

ID documents provided by affiliates are stored privately and used only to verify identity for payouts. They are not shared publicly and are accessible only to authorised administrators.

How long we keep it

We keep your information for as long as we need it to provide our services and to meet our legal and accounting obligations, then delete or anonymise it.

Your rights

Depending on where you live, you may have the right to access the personal data we hold about you, to correct it, to ask us to delete it, and to object to or restrict how we use it. To make a request, contact us using the details below.

Cookies

We use essential cookies that the site needs to work, for example to keep you signed in and to remember a referral link. We do not use them to track you across other websites.

Security

We take reasonable steps to protect your information, including access controls on our systems and private storage for sensitive documents. No method of transmission or storage is completely secure, but we work to keep your data safe.

Contact us

Cenkos Logistics Limited
Email: info@cenkoslogistics.com
Phone (UK): +44 7400 050614
Phone (Nigeria): +234 913 142 3351

You can also reach us through our Contact page.